FAQ

1. Where are your lighting products shipped from?

Orders may be fulfilled from domestic or international warehouses depending on inventory availability and logistics optimization.

2. What is the processing time?

Orders are typically processed within 1–3 business days after payment confirmation.

3. Are bulbs included?

Product listings clearly specify whether bulbs are included. Please review the individual product description for details.

4. Can I cancel or modify my order?

Orders may be adjusted within 12 hours of placement. After processing begins, modifications cannot be guaranteed.

5. Are your products certified?

Many products are manufactured to meet applicable safety standards. Specific certifications, if applicable, are listed on the product page.

6. Do you provide installation services?

We do not provide installation services. We recommend consulting a licensed electrician for professional installation where required.

7. What if my fixture arrives damaged?

Please contact us within 7 days of delivery and provide clear photos of the item and packaging. We will review and assist with resolution.